To lead our industry with best-in-class customer satisfaction and growth, implementing personal attention in a professional manner.
Since we were founded in 1992, GroupSource Travel Services has grown from a small customer travel assistance firm in Franklin Tennessee to a fully integrated travel specialist corporation with more than 350,000 customers served traveling into well over 120 countries. In March of 2001, we reviewed and updated our Mission Statement and Core Values. Our team and company leadership believes in listening to customers and providing solutions based on solid service practices.
To complement our Mission, we adopted a set of core values which define how we work:
- We work hard to exceed the expectations of our customers
- We take pride in our work and our company
- We conduct business with integrity and trust
- We respect each other and recognize excellent performance
- We seek continuous improvement – a passion to be better
- We believe in being a good corporate neighbor
- We are responsive which underlines everything we do
- And we believe quality growth and increasing profits are the result